Warranty (except USA, Australia)
The original Neumann product you have purchased is covered by a warranty of 24 months, unless otherwise specified. Neumann Products that have been bought from the official Neumann online shop are covered by an extended warranty of 10 Years in total. This extended warranty is only valid in conjunction with the invoice from our shop partner Digital River.The limited warranty applies only to products that belong to the time of purchase to the current Neumann sales program. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit proof of purchase, which will be verified by your local Neumann service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase and name of the product.
If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Georg Neumann GmbH or their service partners will, without charge for labour or parts, repair or (at the discretion of Georg Neumann GmbH) replace the product or its defective parts.
Georg Neumann GmbH or their service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Georg Neumann GmbH or their service partners.
The following cases are not covered by the above warranty:
- minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
- any accessories supplied with the product
- rechargeable and disposable batteries (these products have a shorter life, the length of which also depends on the frequency of use)
- faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
- faults due to wear, tear and soiling
- any modification of Neumann products effected by you or a third party, unless Neumann has given its prior written consent to the nature and extent of the modification
- faults due to force majeure
- faults of which the purchaser was already aware at the time of purchase
All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.
Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the Neumann product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.
If you wish to file a claim under the warranty, please send the product to your local service partner, together with accessories and proof of purchase. The customer bears the risk of shipment. To avoid any damage in transit, please use the original packaging if possible.
An up-to-date list of all service partners of Georg Neumann GmbH worldwide are available on the internet at www.neumann.com.
Warranty for consumers from the USA
MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)
The service policies and warranty statements on this page are relevant for all Neumann products. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Neumann offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Neumann Authorized Service Center.
This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.
- Neumann Products: 2 Years, unless otherwise specified. Neumann Products that have been bought from the official Neumann online shop are covered by an extended warranty of 10 Years in total. This extended warranty is only valid in conjunction with the invoice from our shop partner Digital River.
- Refurbished Products: Carry the standard warranty**
**Remanufactured product warranties are only valid when purchased from an authorized Neumann reseller.
WARRANTY ELIGIBILITY STATEMENT
In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Neumann retailer detailing the following information:
- Original Date of Purchase
- Model or SKU number of the Product Purchased
- Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.
The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:
- Credit Card Statements
- PayPal and/or eBay (or any other auction site) confirmations
- Bank Statements
- Bills of Lading, Bills of Material or any other type of shipping detail document
WARRANTY DOES NOT COVER
Counterfeit or "Grey Market" product or products purchased from any non-authorized Neumann dealer.
Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.
Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Neumann product.
Inoperability due to lack of reasonable maintenance and care as determined by SEC.
Accessories or consumable items such as, but not limited to:
- Cable clips
- Foam microphone windscreens
Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
- Malicious destruction
- Acts of nature
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
- Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
- Inadequate repair work performed by the end user or any non-authorized repair center.
TERMS AND CONDITIONS
PRODUCT ADVANCE REPLACEMENTS
SEC does not provide advance replacement products.
SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Neumann distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.
SHIPPING TO SEC
SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.
SHIPPING FROM SEC
All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.
In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
EXPECTED TURNAROUND TIME
The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.
The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.
Warranty for Australian Consumers
Neumann's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to other rights or remedies under law. Nothing in this warranty excludes, limits or modifies any liability of Neumann which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law. To make a claim under this warranty, contact:
Syntec International Pty Ltd
Unit 3, 31 Gibbes Street Chatswood NSW 2067
Phone: (02) 9910 6700
All expenses of claiming the warranty will be borne by the person making the claim.
The Neumann International Warranty is provided by:
Syntec International Pty Ltd (ABN 94003433798)
Unit 3, 31 Gibbes Street Chatswood NSW 2067, Australia.