保証について（米国、オーストラリア、ブラジルを除く）

正規お取扱店よりお買い上げいただいたノイマンオリジナル製品（以下「製品」といいます。）には、36ヶ月間（一部の商品は24ヶ月）の保証が付与されています。

• マイク: 3年
• 電源: 3年
• スピーカー: 2年
• アンプ: 2年
• ヘッドホン: 2年

※金具およびサスペンション、ケーブル製品は保証対象外です。

この保証は、購入時点において(処分品などではない)通常品として販売されている製品にのみ適用されます。保証期間は、お客様が新品で未使用の製品を購入した日を起点として起算されます。ご購入いただいた事の証明資料として、ご購入時に発行されたレシートや保証書（以下「ご購入証明資料」といいます。）を保管してください。

初期不良品のご対応について
保証期間内に、初期不良品と判断された場合(生産時に使用された材料が不適切だった場合や製造上の理由により製品に欠陥があると判断された場合)は、 Georg Neumann GmbH またはそのサービス・パートナーは、Georg Neumann GmbH の判断により、無償にて製品の修理または交換を行います。

修理または交換によって不要となった製品および部品は、すべてGeorg Neumann GmbH またはそのサービスパートナーの所有物となり、ご返却は致しません。

以下の場合は、上記保証適用の対象外です。

• 製品の価値や仕様に影響を及ぼさない軽微な欠点
• 付属品
• 充電式・使い捨て電池（使用頻度に応じて寿命が異なる為）
• 不適切な使用による故障（例：操作ミス、機械的損傷、不正確な動作電圧印加） ※本保証における適切な使用とは、使用説明書に記載されている条件で製品を使用することです。
• 磨耗と破損による故障
• 無断で改造、改変、カスタマイズされた製品 ※製品の改造、変更等は、Georg Neumann GmbHがその変更の性質と範囲について事前に書面による同意を与えていない限り、行うことはできません。
• 不可抗力による障害
• 購入の時点でお客様に明らかとなっていた欠陥や障害

Georg Neumann GmbHから認可されていない人物や修理業者によって製品が改ざんされた場合、すべての保証請求は無効となります。
お客様が保証を請求される国の法がGeorg Neumann GmbHの保証規定に抵触しなければ、世界中のどの国でも保証を請求することができます。
しかし、本規約に記載されている権利を超える請求は受け付けられません。

本保証は製品がご購入された国の法律に準拠しています。そのため、お客様はGeorg Neumann GmbHの示す本保証条件によって制限されない自国の法定の権利を得ることができます。国際物品売買に関する国連条約の規定は、適用されません。

本保証条件に基づく保証請求をご希望の場合は、付属品とご購入証明資料を添えて、製品をご購入店またはノイマン・サービスパートナーにご送付ください。発送時の梱包および送料はお客様にご負担いただきます。輸送中に製品が破損しない様ご留意の上、梱包をお願い致します。可能であればご購入時の梱包をご利用ください。

世界中の Georg Neumann GmbH のサービスパートナーの最新リストは、インターネットの www.neumann.com でご覧いただけます。

Warranty for consumers from the USA

MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)

The service policies and warranty statements on this page are relevant for all Neumann products. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Neumann offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Neumann Authorized Service Center.

This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.

• Neumann Products: 2 Years
• Refurbished Products: Carry the standard warranty**

**Remanufactured product warranties are only valid when purchased from an authorized Neumann reseller.

 

WARRANTY ELIGIBILITY STATEMENT

In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Neumann retailer detailing the following information:

Retailer's Name

• Original Date of Purchase
• Model or SKU number of the Product Purchased
• Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.

The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:

• Credit Card Statements
• PayPal and/or eBay (or any other auction site) confirmations
• Bank Statements
• Bills of Lading, Bills of Material or any other type of shipping detail document

WARRANTY DOES NOT COVER

Counterfeit or "Grey Market" product or products purchased from any non-authorized Neumann dealer.

Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.

Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Neumann product.

Inoperability due to lack of reasonable maintenance and care as determined by SEC.
Accessories or consumable items such as, but not limited to:

• Batteries
• Cable clips
• Foam microphone windscreens
• Cases

Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:

• Accident
• Misuse
• Abuse
• Malicious destruction
• Acts of nature
• The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
• Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
• Inadequate repair work performed by the end user or any non-authorized repair center.

TERMS AND CONDITIONS

PRODUCT ADVANCE REPLACEMENTS

SEC does not provide advance replacement products.

REFUNDS

SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Neumann distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.

SHIPPING TO SEC

SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.

SHIPPING FROM SEC

All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.

WARRANTY REPAIRS

In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

WARRANTY REPLACEMENTS

SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

EXPECTED TURNAROUND TIME

The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.

DETERMINING AUTHORITY

The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.

Warranty for Australian Consumers

Neumann's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is in addition to other rights or remedies under law. Nothing in this warranty excludes, limits or modifies any liability of Neumann which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law. To make a claim under this warranty, contact:

All expenses of claiming the warranty will be borne by the person making the claim.

The Neumann International Warranty is provided by:

Sennheiser Australia Pty Ltd
The Zenith, Tower A, L14
821 Pacific Highway, Chatswood, NSW 2067