GARANTÍA (EXCEPTO EE. UU., AUSTRALIA, BRASIL)

El producto Neumann original que ha comprado está cubierto por una garantía de 24 meses. La garantía limitada se aplica solo a los productos que pertenecen al momento de la compra del programa de ventas actual de Neumann. El período de garantía comienza en la fecha de compra de productos nuevos y sin usar por parte del primer usuario final. Conserve su recibo de compra (o su certificado de garantía) como prueba de compra. A menos que presente un comprobante de compra, que será verificado por su socio de servicio Neumann local, estará obligado a pagar por las reparaciones que se realicen. El comprobante de compra debe indicar la fecha de compra y el nombre del producto.

Si, dentro del período de garantía, se determina que el producto está defectuoso (en la fecha de la compra original) debido a materiales o mano de obra inadecuados, Georg Neumann GmbH o sus socios de servicio, sin cargo por mano de obra o piezas, repararán o (en el a discreción de Georg Neumann GmbH) sustituya el producto o sus piezas defectuosas.

Georg Neumann GmbH o sus socios de servicio pueden reemplazar productos o piezas defectuosas por productos o piezas nuevos o reacondicionados. Todos los productos y piezas reemplazados pasan a ser propiedad de Georg Neumann GmbH o de sus socios de servicio.

Los siguientes casos no están cubiertos por la garantía anterior:

• fallas o desviaciones menores en la calidad de un producto que no afectan el valor o la idoneidad del producto para el propósito previsto
• cualquier accesorio suministrado con el producto
• baterías recargables y desechables (estos productos tienen una vida más corta, cuya duración también depende de la frecuencia de uso)
• fallos resultantes de un uso inadecuado (por ejemplo, errores de funcionamiento, daños mecánicos, voltaje de funcionamiento incorrecto) El uso adecuado para los fines de esta garantía se define como el uso del producto en las condiciones establecidas en las instrucciones de uso.
• defectos debidos al desgaste
• cualquier modificación de los productos Neumann realizada por usted o un tercero, a menos que Neumann haya dado su consentimiento previo por escrito sobre la naturaleza y el alcance de la modificación
• fallas debidas a fuerza mayor
• defectos de los que el comprador ya tenía conocimiento en el momento de la compra

Todas las reclamaciones de garantía quedarán anuladas si el producto es manipulado por personas no autorizadas o talleres de reparación. Las reclamaciones de garantía se pueden hacer cumplir en cualquier país del mundo en el que los derechos legales del país en cuestión no estén en conflicto con nuestras regulaciones de garantía. No se aceptarán otros reclamos de garantía o reclamos más allá de los derechos establecidos en estos términos y condiciones.

Para conocer el proceso de garantía en su país le pedimos ponerse en contacto con su distribuidor o enviando un correo electrónico a sennlatam@sennheiser.com

Los consumidores pueden tener derechos legales en sus propios países que no están restringidos por estos términos y condiciones de garantía, ya que la garantía se rige por las leyes del país en el que se encuentra el consumidor. Las disposiciones de la Convención de las Naciones Unidas sobre la Venta Internacional de Mercaderías no se aplican a este servicio.

Si desea presentar una reclamación bajo la garantía, envíe el producto a su socio de servicio local, junto con los accesorios y el comprobante de compra. El cliente asume el riesgo de envío. Para evitar daños durante el transporte, utilice el embalaje original si es posible.

Una lista actualizada de todos los socios de servicio de Georg Neumann GmbH en todo el mundo está disponible en www.neumann.com.

Warranty for consumers from the USA

MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)

The service policies and warranty statements on this page are relevant for all Neumann products. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Neumann offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Neumann Authorized Service Center.

This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.

• Neumann Products: 2 Years
• Refurbished Products: Carry the standard warranty**

**Remanufactured product warranties are only valid when purchased from an authorized Neumann reseller.

 

WARRANTY ELIGIBILITY STATEMENT

In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Neumann retailer detailing the following information:

Retailer's Name

• Original Date of Purchase
• Model or SKU number of the Product Purchased
• Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.

The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:

• Credit Card Statements
• PayPal and/or eBay (or any other auction site) confirmations
• Bank Statements
• Bills of Lading, Bills of Material or any other type of shipping detail document

WARRANTY DOES NOT COVER

Counterfeit or "Grey Market" product or products purchased from any non-authorized Neumann dealer.

Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.

Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Neumann product.

Inoperability due to lack of reasonable maintenance and care as determined by SEC.
Accessories or consumable items such as, but not limited to:

• Batteries
• Cable clips
• Foam microphone windscreens
• Cases

Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:

• Accident
• Misuse
• Abuse
• Malicious destruction
• Acts of nature
• The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
• Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
• Inadequate repair work performed by the end user or any non-authorized repair center.

TERMS AND CONDITIONS

PRODUCT ADVANCE REPLACEMENTS

SEC does not provide advance replacement products.

REFUNDS

SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Neumann distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.

SHIPPING TO SEC

SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.

SHIPPING FROM SEC

All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.

WARRANTY REPAIRS

In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

WARRANTY REPLACEMENTS

SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

EXPECTED TURNAROUND TIME

The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.

DETERMINING AUTHORITY

The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.

Warranty for Australian Consumers

Neumann's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is in addition to other rights or remedies under law. Nothing in this warranty excludes, limits or modifies any liability of Neumann which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law. To make a claim under this warranty, contact:

All expenses of claiming the warranty will be borne by the person making the claim.

The Neumann International Warranty is provided by:

Sennheiser Australia Pty Ltd
The Zenith, Tower A, L14
821 Pacific Highway, Chatswood, NSW 2067