服务

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诺音曼服务理念

诺音曼的产品不仅仅是工具,更是一种可以持续的投资。很多话筒在经过几十年使用后才会需要首次维修,这就是最好的证明。

服务是诺音曼理念的重要组成部分,我们始终致力于为客户提供最优质的服务。因此,我们的服务部门不会对产品进行任何形式的技术改装,而是始终将产品恢复到最初的规格,从而保持其原有特性。

诺音曼为 1947 年之后生产的所有麦克风提供此服务。如果机械部件出现缺损,我们可以根据存档的生产图纸进行再次生产。但是,由于 Telefunken 等制造商早在 20 世纪 60 年代末就已停产,某些管材无法再更换。

诺音曼的服务可确保您的产品具备长久的使用寿命,并长期保值。如果您的产品需要维修或专业清洁,请使用服务门户平台与我们联系。

 

终端客户服务门户网站


经销商服务门户网站


还可通过服务门户订购备件。
有关其他服务问题,请联系您所在国家/地区的经销商

Service

info0049_71753_A02_Pflegehinweise

GN-Info 71753, 10/2000, Engl./Germ.,"Some Remarks on MicrophoneMaintenance"

Protecting-and-Cleaning-Neumann-Microphones_586187_2020-05

Protecting and Cleaning Neumann Microphones, 2020-05, English

Schutz-und-Reinigung-von-Neumann-Mikrofonen_586186_2020-05

Schutz und Reinigung von Neumann-Mikrofonen, 2020-05, German

Proteger-et-nettoyer-les-microphones-Neumann_FR_586185_2020-05

Protecting and Cleaning Neumann Microphones, 2020-05, French

Overview-replacement-elastic-bands-for-EAs_10-2020

Overview of Replacement Elastic Bands for Elastic Suspensions, 10/2020

Overview_Neumann-microphones_and_capsules_EN_2019-10

Overview of microphones and capsules built by Neumann Berlin, English, Publ. 10/2019

VDT: Living Sustainability SERVICE AT NEUMANN.BERLIN (English)

VDT: Living Sustainability SERVICE AT NEUMANN.BERLIN (English)

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诺音曼服务常见问题解答

To use Neumann service, please register your products. For all registered products you can use our RMA Portal, and the product will automatically be forwarded to the service center.

You will then receive an email with all necessary information regarding shipment.

Once the product has arrived at Neumann Service, you will get an automated notification.

Your product will then be inspected. If service parts are required for repair, a cost estimate is sent to you for confirmation. After your approval, your product will be repaired and sent back to you.

We repair all Neumann microphones produced after 1947. If repair is not possible because certain spare parts are unavailable (e.g. VF14 and AC701 electron tubes), inspection is free of charge, and your microphone will be sent back to you unrepaired.

Inspection and maintenance fees based on your product will be shown by creating a service case via the RMA Portal. If your product is defective and service parts are required for repair, a cost estimate is sent to you for confirmation.

 

Depending on your product usage, we recommend inspection/maintenance every 3-5 years in order to ensure best performance.

When an order is created in a so-called third country (i.e. any non-EU country, including Switzerland, Norway and Liechtenstein), UPS receives a “Proforma Invoice” from Customer Service, which is assigned to the shipment.

 

National shipments (within Germany or to your local service point): When sending products for maintenance/repair, insurance of products is the customer’s responsibility. For returns, Neumann covers the insurance costs.

 

International shipments: Both the sending and the return of your products from a third country/exporting country are insured to the extent of the goods value of the products.

  1. Create an account at https://product-registration.neumann.com/ 
  2. Register the product
  3. Upload invoice (optional) and confirm registration
  4. Succes note appears
  5. Go to Contact Service https://product-registration.neumann.com/contact-service & select request service
  6. Select the product you would like to send to service
  7. Select one of the services available
  8. The service description is displayed
  9. Complete your address details – information is taken over from registration
  10. Review price and information. Here you can add another product (this will take you back to step #6)
  11. Confirm the privacy note and send your request
  12. You get this note, and a couple of minutes later you will receive an email with directions and the RMA document