Service

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The Neumann Service Philosophy

Neumann products are more than tools; they are investments that often last a lifetime. The proof is in the high percentage of microphones that are sent in for a first repair service after decades of use.

Service is an integral part of the Neumann philosophy to give our customers the best possible quality at all times. That’s why our service department makes no technical modifications of any kind but will always restore the products to their initial specifications, thus preserving their original character.

Neumann offers this service for all microphones made after 1947. If mechanical parts have become defective, we can remanufacture them according to archived production drawings. Certain tubes, however, cannot be replaced anymore as manufactures like Telefunken already discontinued their production in the late 1960s.

Neumann’s service guarantees the longevity of your product and serves to maintain its value. If your product needs repair or a professional cleaning, please use the Service Portal.

›› Repairs can be ordered via the Service Portal

Spare parts can also be ordered via the Service Portal.
For other service inquiries, please contact your national distributor.

Service

info0049_71753_A02_Pflegehinweise

GN-Info 71753, 10/2000, Engl./Germ.,"Some Remarks on MicrophoneMaintenance"

.PDF, 22.75KB

Protecting-and-Cleaning-Neumann-Microphones_586187_2020-05

Protecting and Cleaning Neumann Microphones, 2020-05, English

.pdf, 617.79KB

Schutz-und-Reinigung-von-Neumann-Mikrofonen_586186_2020-05

Schutz und Reinigung von Neumann-Mikrofonen, 2020-05, German

.pdf, 630.32KB

Proteger-et-nettoyer-les-microphones-Neumann_FR_586185_2020-05

Protecting and Cleaning Neumann Microphones, 2020-05, French

.pdf, 973.73KB

Overview-replacement-elastic-bands-for-EAs_10-2020

Overview of Replacement Elastic Bands for Elastic Suspensions, 10/2020

.pdf, 60.01KB

Übersicht_Neumann-Mikrofone_und_Kapseln_DE_2019-10

Overview of microphones and capsules built by Neumann Berlin, German, Publ. 10/2019

.pdf, 219.06KB

Übersicht_Neumann-Mikrofone_und_Kapseln_DE_2019-10

Overview of microphones and capsules built by Neumann Berlin, German, Publ. 10/2019

.pdf, 219.06KB

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Neumann Service FAQ

To use Neumann service, please register your products. For all registered products you can use our RMA Portal, and the product will automatically be forwarded to the service center.

You will then receive an email with all necessary information regarding shipment.

Once the product has arrived at Neumann Service, you will get an automated notification.

Your product will then be inspected. If service parts are required for repair, a cost estimate is sent to you for confirmation. After your approval, your product will be repaired and sent back to you.

We repair all Neumann microphones produced after 1947. If repair is not possible because certain spare parts are unavailable (e.g. VF14 and AC701 electron tubes), inspection is free of charge, and your microphone will be sent back to you unrepaired.

Inspection and maintenance fees based on your product will be shown by creating a service case via the RMA Portal. If your product is defective and service parts are required for repair, a cost estimate is sent to you for confirmation.

 

Depending on your product usage, we recommend inspection/maintenance every 3-5 years in order to ensure best performance.

When an order is created in a so-called third country (i.e. any non-EU country, including Switzerland, Norway and Liechtenstein), UPS receives a “Proforma Invoice” from Customer Service, which is assigned to the shipment.

 

National shipments (within Germany or to your local service point): When sending products for maintenance/repair, insurance of products is the customer’s responsibility. For returns, Neumann covers the insurance costs.

 

International shipments: Both the sending and the return of your products from a third country/exporting country are insured to the extent of the goods value of the products.

  1. Create an account at https://product-registration.neumann.com/ 
  2. Register the product
  3. Upload invoice (optional) and confirm registration
  4. Succes note appears
  5. Go to Contact Service https://product-registration.neumann.com/contact-service & select request service
  6. Select the product you would like to send to service
  7. Select one of the services available
  8. The service description is displayed
  9. Complete your address details – information is taken over from registration
  10. Review price and information. Here you can add another product (this will take you back to step #6)
  11. Confirm the privacy note and send your request
  12. You get this note, and a couple of minutes later you will receive an email with directions and the RMA document