Service
La philosophie de service de Neumann
Les produits Neumann sont bien plus que de simples outils, ce sont des investissements qui durent souvent toute une vie. Le pourcentage élevé de microphones envoyés pour une première réparation après des décennies d’utilisation en est la preuve.
Le service fait partie intégrante de la philosophie de Neumann afin de toujours offrir à nos clients la meilleure qualité possible. C’est pourquoi notre service après-vente n’apporte aucune modification technique, mais restaure toujours les spécifications initiales des produits, préservant ainsi leur caractère original.
Neumann propose ce service pour tous les microphones fabriqués après 1947. Si des pièces mécaniques sont devenues défectueuses, nous pouvons les reconditionner conformément aux plans de production archivés. Certains tubes ne peuvent cependant plus être remplacés, car des fabricants comme Telefunken ont déjà mis fin à leur production à la fin des années 60.
Le service de Neumann garantit la longévité de votre produit et permet de préserver sa valeur. Si votre produit requiert une réparation ou un nettoyage professionnel, veuillez utiliser le portail Service.
Vers le portail de services pour les clients finaux
Service
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FAQ du service Neumann
To use Neumann service, please register your products. For all registered products you can use our RMA Portal, and the product will automatically be forwarded to the service center.
You will then receive an email with all necessary information regarding shipment.
Once the product has arrived at Neumann Service, you will get an automated notification.
Your product will then be inspected. If service parts are required for repair, a cost estimate is sent to you for confirmation. After your approval, your product will be repaired and sent back to you.
We repair all Neumann microphones produced after 1947. If repair is not possible because certain spare parts are unavailable (e.g. VF14 and AC701 electron tubes), inspection is free of charge, and your microphone will be sent back to you unrepaired.
Inspection and maintenance fees based on your product will be shown by creating a service case via the RMA Portal. If your product is defective and service parts are required for repair, a cost estimate is sent to you for confirmation.
Depending on your product usage, we recommend inspection/maintenance every 3-5 years in order to ensure best performance.
When an order is created in a so-called third country (i.e. any non-EU country, including Switzerland, Norway and Liechtenstein), UPS receives a “Proforma Invoice” from Customer Service, which is assigned to the shipment.
National shipments (within Germany or to your local service point): When sending products for maintenance/repair, insurance of products is the customer’s responsibility. For returns, Neumann covers the insurance costs.
International shipments: Both the sending and the return of your products from a third country/exporting country are insured to the extent of the goods value of the products.
- Create an account at https://product-registration.neumann.com/
- Register the product
- Upload invoice (optional) and confirm registration
- Succes note appears
- Go to Contact Service https://product-registration.neumann.com/contact-service & select request service
- Select the product you would like to send to service
- Select one of the services available
- The service description is displayed
- Complete your address details – information is taken over from registration
- Review price and information. Here you can add another product (this will take you back to step #6)
- Confirm the privacy note and send your request
- You get this note, and a couple of minutes later you will receive an email with directions and the RMA document